Current jobs related to Customer Success Manager - London, Greater London - OpenPayd Services Ltd

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Bilingual Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    14 hours ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    15 hours ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...

  • Customer Success Executive

    3 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Executive

    3 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    **About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...

Customer Success Manager

3 months ago

London, Greater London, United Kingdom OpenPayd Services Ltd Full time

Commercial and Core Clients Business – Customer Success & Implementation /

OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.

OpenPayd's platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.

Our Mission

Our mission is to 'To open up banking and payments for business globally, through a modular platform'. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform.

How will you add value to the OpenPayd journey?
  • Maintaining a portfolio of existing or new corporate customers
  • Updating or amending the OpenPayd platform / back-office when required
  • Managing the delivery of issues solved by the operations team
  • Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
  • Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
  • Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
  • Capturing new customer requirements in order to improve revenue and satisfaction
  • Monitoring client communication channels and proactively assisting customers
  • Liaising with other departments where appropriate to deliver end-to-end client success
  • Working alongside the Head of Customer Success and Head of revenue on customer success operational efficiencies
  • Driving change through optimisations and CS team improvements projects
The ideal candidate will have the following:
  • Have at least 2 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)
  • Min 5 years experience within client facing role - operating with corporate clients
  • Experience working directly with customers from a variety of backgrounds
  • Proficiency in Microsoft Office
  • Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc...)
  • Proficiency in CRMs – Salesforce preferably
  • A general understanding of Foreign Exchange
  • A general understanding of Bank Transfer / Fintech industry
  • A willingness to engage with customers and to go above and beyond to deliver
  • Ability to drive projects and lead operational efficiency through proposing new solutions
  • Self-driven & motivated individual
  • Strong understanding of Salesforce reporting and client management
  • Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level
We'd like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

#J-18808-Ljbffr