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Hotel Receptionist

3 months ago

St Ives, Cornwall, United Kingdom Tregenna Castle Resort Full time

JOB DESCRIPTION
Job Title
Reservations & Reception Team Member


The main function for this role is to assist in the smooth running of the Reservations & Reception Department, enforcing the highest standards of customer care & service, and ensuring all rooms & outlets are sold to achieve maximum revenue for the Resort.

To promote the Hotels core values to both colleagues and guests.

Key Tasks

Customer Focus

  • At all times make sure that guest satisfaction is met
  • To be the main point of contact for all clients looking to utilise Resort facilities, including upselling of all facilities.
  • To manage the expectations of guests before they arrive and to follow up effectively any queries they may have.
  • To ensure all enquires about the rooms, i.e. price are dealt with efficiently as per Resort procedures.
  • Promote a culture of "nothing is too much trouble"

Operational Responsibilities & Support

  • To be fully conversant with the facilities, tariffs, current strategies, promotions and activities
  • To be aware of budgeted and actual revenues and statistics for Hotel & Self-Catering accommodation.
  • Responsible to maintaining the organisation of the office and ensuring standards and procedures are adhered to
  • Ensure all Daily/Weekly/Monthly departmental tasks are carried out
  • Ensure that reservations checks and back ups are completed accurately

Team Support

  • To ensure and maintain communication between Reception and Reservations is promoted.
  • Ensure awareness of promotions (up selling) and changes in procedures.

Sales & Revenue

  • To ensure that every opportunity is taken to maximise revenue from reservations made.
  • To be fully conversant with all Resort facilities tariffs and rate packages in order that they are sold to the best advantage.
  • To ensure every opportunity is taken to maximise revenue and up sell Resort facilitates.
  • To develop an indepth knowledge of the market place, both Resort and geographical related.

Health & Safety

  • Participate in emergency situations, including fire and bomb incidents
  • To take reasonable care for health and safety of yourself, colleagues and guests who may be affected by your acts or omissions at work.
  • Ensure that the Company complies fully and at all times with its legal duties regarding health, safety and welfare matters.
  • Familiarise yourself with and comply with the Company's 'Health and Safety' and 'Fire and Bomb procedures
  • Report immediately all accidents involving injury or illness to your Line Manager
  • Highlight Health and Safety or maintenance issues and follow them up.

Additional Responsibilities

  • Attend training as relevant to role
  • Adhere to all policies and procedures as promoted by the Senior Management Team
  • Any other reasonable duty as requested by a member of the Senior Management Team
  • Play a part in driving change. Challenge ideas in a constructive manner.

Essential

  • Educated to GCSE level or above
  • Worked with this or a similar field
  • Fantastic interpersonal skills

Desirable

  • Some local knowledge
  • Knowledge of local Hotel competition
  • Knowledge of Reslynx

Job Types:
Full-time, Permanent, Zero hours contract

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • St Ives, TR26 2DE: reliably commute or plan to relocate before starting work (required)

Experience:

Hotel Reception: 1 year (preferred)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Location:

  • St Ives, TR26 2DE (preferred)

Work Location:
In person