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Operations Support Desk
3 months ago
- Exciting Opportunity
About Our Client:
This reputable business has over 100 year's experience in being market leaders in what they do If you are looking to work in a fast-paced, high-flying and exciting environment then look no further With over 1,000 employees you will certainly be joining a friendly organisation with a massive scope for progression.
The key responsibilities for this role will be:
- Respond to client and colleague requests for assistance, guiding them with process, experience and system queries
- Assist endusers by directing them to available supporting material or information to improve their experience and ability to selfserve in the future
- Triage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required
- Ensure all issues are resolved through effective issue recording, tracking and communication
- Ensure processes and policies are adhered to, upholding best risk management and compliance standards
- Share feedback and continuously improve supporting documentation for client and colleague use
- Document and highlight new issues and insights across the team to support knowledge and best practice sharing
- Ensure that client experience is maintained, and feedback is recorded for continuous learning and improvement purposes
The Successful Applicant:
The successful Operations Support Desk Administrator will require:
- Good experience and a proven capability of using CLM systems
- Experience within financial services would be advantageous
- Confident communication skills
- Genuine passion for client service, engagement and experience
- Efficient problem solving and decisionmaking capabilities
- Pattern and trend recognition in the flow of queries to support team improvement
- Patience and resilience under pressure and effective time management skills
- An appetite for learning and continuous improvement
- Team player, and must be able to multitask in a fastpaced environment
- Adaptable, flexible, and able to accept responsibility for given tasks
What's on Offer:
The fantastic benefits for the Operations Support Desk Administrator are:
- £24,000 Per annum
- Hybrid working
- A company pension
- Private medical insurance
- Life assurance
- Company share scheme
- Season ticket loans
