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Service Desk Support Specialist
2 months ago
Reed Technology is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.
Key Responsibilities:- Provide customer-centric support, adhering to service level agreements, to resolve technical issues and improve customer satisfaction.
- Investigate and resolve technical issues, escalating complex problems to senior technicians as needed.
- Collaborate with internal stakeholders to ensure seamless communication and resolution of technical issues.
- Develop and maintain knowledge of IT systems, hardware, and software to provide effective support.
- Contribute to the development of process improvements and best practices to enhance the service desk experience.
- Proven experience in a customer-facing role, preferably in IT support.
- Excellent communication and problem-solving skills.
- Knowledge of IT systems, hardware, and software, including Microsoft applications and Incident Management Systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- ITIL foundation certification or equivalent experience.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive team environment.
