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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to join our team at Reed. As a Service Desk Analyst, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.
Key Responsibilities:- Provide customer-centric support, adhering to service level agreements and ITIL standards
- Investigate and resolve technical issues, escalating as necessary
- Manage customer expectations through regular ticket updates
- Collaborate with internal teams to resolve complex issues
- Contribute to service improvements and process enhancements
- Proven experience in customer service and technical support
- Knowledge of Microsoft applications (O365) and Incident Management Systems (ServiceNow)
- First-line level IT support experience, preferably in a remote support position
- Excellent communication and problem-solving skills
- IT-related degree or equivalent experience
We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
