Current jobs related to Service Desk Support Specialist - Liverpool, Liverpool - Evelyn Partners

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    Job Title: Service Desk Support SpecialistLocation: Office basedSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our IT Operations Centre team. As a Service Desk Support Specialist, you will be responsible for providing 1st line support to our national client base,...

  • Service Desk Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Investigo Group Full time

    About UsThe Investigo Group is a dynamic coalition of tech firms specializing in cutting-edge solutions. Our ecosystem consists of IIS, providing secure internet access, Vestigo Consulting for training and consultancy, and Collaboraite for data and AI capability.We strive for diversity, equity, and inclusion, creating a workplace where everyone feels welcome...

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About the RoleEvelyn Partners is seeking a skilled Service Desk Support Specialist to provide first-line technical support to our staff. As a key member of our IT team, you will be responsible for answering phone calls, logging incidents and requests, and responding to queries via email or self-service.Key ResponsibilitiesProvide exceptional customer service...

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About the RoleEvelyn Partners is seeking a skilled Service Desk Support Specialist to provide first-line technical support to our staff. As a key member of our IT team, you will be responsible for answering phone calls, logging incidents and requests, and responding to queries via email or self-service.Key ResponsibilitiesProvide exceptional customer service...

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    Job Title: Service Desk Support SpecialistLocation: RemoteSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our IT Operations Centre team. As a Service Desk Support Specialist, you will be responsible for providing 1st line support to our customers, monitoring and...

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    Job Title: Service Desk Support SpecialistLocation: RemoteSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our IT Operations Centre team. As a Service Desk Support Specialist, you will be responsible for providing 1st line support to our national client base. Your role...

  • IT Service Desk Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    Evelyn PartnersWe are seeking a skilled IT Service Desk Specialist to provide exceptional technical support to our staff.The ideal candidate will have a customer-focused approach, excellent communication skills, and a proven ability to troubleshoot technical issues.Key Responsibilities:Provide first-line technical support to staff via phone, email, and...

  • Service Desk Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    Job Title: Service Desk Support SpecialistLocation: RemoteSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our team at ARO. As a Service Desk Support Specialist, you will be responsible for providing 1st line support as part of the Operations Centre function. This...

  • Service Desk Support Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Tact Full time

    Service Desk Engineer OpportunityWe are seeking a skilled Service Desk Engineer to join our team in Liverpool. As a Service Desk Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and remote...

  • Service Desk Support Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Tact Full time

    Service Desk Engineer OpportunityWe are seeking a skilled Service Desk Engineer to join our team in Liverpool. As a Service Desk Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and remote...

  • Service Desk Team Lead

    1 month ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job Title: Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and ensuring the smooth operation of our service desk.Key Responsibilities:Lead a team of service desk...

  • Service Desk Team Lead

    1 month ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job Title: Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and ensuring the smooth operation of our service desk.Key Responsibilities:Lead a team of service desk...

  • Service Desk Analyst

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with a rich history of over 186 years. We provide a comprehensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.Our mission is to empower individuals and businesses...

  • Service Desk Analyst

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...

  • Service Desk Analyst

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

    About Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...

  • Night Shift Service Desk Engineer

    3 weeks ago

    Liverpool, Liverpool, United Kingdom NHS Full time

    Job DescriptionTo provide exceptional 1st and 2nd line support as part of the NHS Service Desk function.This role is highly visible, requiring a combination of technical skills, customer care, and business awareness - the Service Desk being the single point of contact for all customer communications.The post holder will be required to respond to service desk...

  • Service Desk Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom ARO Full time

    As a Service Desk Engineer at ARO, you will be responsible for delivering exceptional customer service and providing first-line technical support to our national client base. Key Responsibilities:Investigate, diagnose, and resolve IT issues using troubleshooting tools and techniques.Analyse and perform migration of systems/applications into our central...

  • ICT Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Adecco Full time

    Job Title: ICT Support SpecialistJob Description:Adecco is seeking an experienced ICT Support Specialist to join our team in Liverpool city centre. As a Service Desk Team Member, you will provide first point of contact support, resolving issues or escalating them to the appropriate team. You will handle Service Desk telephone calls in a professional manner,...

  • Digital Service Desk Team Leader Professional

    6 days ago

    Liverpool, Liverpool, United Kingdom AHK Full time

    **About the Opportunity**Alfred H Knight is seeking a Service Desk Team Leader to join our IT team based at our Head Quarters in Merseyside. As the Service Desk Team Leader, you will oversee a team of five, managing the daily operations of the Service Desk.**Key Responsibilities**Manage the Service Desk team to deliver high-quality support to our...

  • Digital Service Desk Team Lead

    4 weeks ago

    Liverpool, Liverpool, United Kingdom AHK Full time

    At AHK, we are seeking a skilled Service Desk Team Leader to oversee the daily operations of our IT Service Desk. As a key member of our team, you will be responsible for managing a team of five and ensuring the smooth delivery of IT services to our customers.Key Responsibilities:Manage a team of five Service Desk analystsOversee the daily operations of the...

Service Desk Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Evelyn Partners Full time
{"title": "Service Desk Analyst Role Overview", "content": "Job Summary

We are seeking a skilled Service Desk Analyst to join our team at Evelyn Partners. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our staff, answering phone calls, logging incidents and requests, and responding to queries via email or self-service.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and customer portal
  • Log all incidents and requests in ServiceNow, ensuring accurate and timely resolution
  • Utilize the impact and urgency matrix to assign SLAs to incidents, ensuring timely resolution
  • Manage service desk tickets, escalating incidents and requests to support teams or DevOps teams as necessary
  • Understand and operate the escalations procedure defined in the Incident Management process
  • Perform basic operational procedures and instructions to ensure tasks are completed accurately and on time
  • Provide user support, coaching, and mentoring to end-users
  • Maintain rapport with customers by demonstrating a detailed understanding of their support requirements
  • Contribute to continuous improvement and ongoing development of your own knowledge and skills
  • Ensure accurate and timely completion of work, checking for mistakes and correcting them promptly
  • Maintain high levels of incident ownership throughout the incident lifecycle to achieve satisfactory customer resolution
  • Meet Service Desk Key Performance Indicators (KPIs) as set by the Service Desk Team leader
  • Provide shift cover for current Service Desk operations between 07:30 and 18:00, Monday to Friday
Requirements
  • A customer services background is desirable
  • Previous experience working on a Service Desk is desirable
  • Previous knowledge or experience of using ServiceNow is desirable
  • Excellent verbal and written communication skills
  • In-depth knowledge of Microsoft products, including Office
  • Excellent customer service skills
  • High degree of multi-tasking
  • Assertive, confident, positive, and professional manner
  • Ability to deal with potentially stressful situations
  • Flexible and adaptable as the business demands
  • Ability to work in a team as well as independently
  • Excellent problem-solving skills
  • Strong attention to detail in logging support calls, updating call details, and managing call closure
  • Ability to work under pressure
  • Strong eye for detail
  • Degree level is preferred
  • ITIL Foundation is desirable
What We Offer
  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model (role-dependent)
  • Generous holiday package
  • Option to purchase additional holiday
  • Shared parental leave

We value diversity and inclusion at Evelyn Partners and are committed to creating a workplace where all colleagues feel respected and valued. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.

", "requirements": "Requirements
  • A customer services background is desirable
  • Previous experience working on a Service Desk is desirable
  • Previous knowledge or experience of using ServiceNow is desirable
  • Excellent verbal and written communication skills
  • In-depth knowledge of Microsoft products, including Office
  • Excellent customer service skills
  • High degree of multi-tasking
  • Assertive, confident, positive, and professional manner
  • Ability to deal with potentially stressful situations
  • Flexible and adaptable as the business demands
  • Ability to work in a team as well as independently
  • Excellent problem-solving skills
  • Strong attention to detail in logging support calls, updating call details, and managing call closure
  • Ability to work under pressure
  • Strong eye for detail
  • Degree level is preferred
  • ITIL Foundation is desirable
", "benefits": "What We Offer
  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model (role-dependent)
  • Generous holiday package
  • Option to purchase additional holiday
  • Shared parental leave
", "company_info": "

We value diversity and inclusion at Evelyn Partners and are committed to creating a workplace where all colleagues feel respected and valued. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.

", "lang_code": "en-US"}