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Reception Team Leader

3 months ago

London, Greater London, United Kingdom Staycity Group Full time

Welcome to Staycity Group , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris and Venice.

We are on the search for our next Reception Team Leader . Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Staycity Group , we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Join now and unleash your unique potential

Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:

  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • An extra day off for your birthday so you can celebrate in style
  • Build a career with Staycity Group with great opportunities for your personal and professional development
  • Flexible working patterns to support all team members
  • Incentive schemes
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • TaxSaver commuter scheme (only applicable in Ireland)
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • Education Support to help you foster new skills, build confidence and flourish
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Required Skills and Experience

  • Previous Team Leader experience of at least 2 years in a fast-paced environment is required to deliver this role
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand
  • Eager to learn and develop
  • Outstanding customer service skills and attention to detail

What you can do for us

  • Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
  • Make a good first impression: Confidence and great communication are vital in leaving lasting impressions.
  • Be Driven: Constantly pushing for excellence.
  • Amaze our guests: Attention to detail and outstanding organisational skills to delight our guests.
  • Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
  • Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace.
  • Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
  • Make us better: Driving progress and innovation at every opportunity.
  • Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
  • Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
  • Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis, even deputizing in the absence of the Front Office Manager

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today Take the leap and click "apply" now

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