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Senior Collections

3 months ago

King's Lynn, Norfolk, United Kingdom National Trust Full time

We need someone who can champion fantastic collections care, as well as support our volunteers and the wider collections team, to ensure a beautifully presented House and a warm welcome for our visitors.


We are open to visitors 7 days a week, so working at weekends and during public holidays will be an expectation.

Normally, this will comprise of working either a Saturday or a Sunday, and having a day off during the week.


What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).


The Hall at Oxburgh is a beautiful 15th century moated manor house with many intriguing tales to tell, not least the enduring Catholicism of the Bedingfeld family and their devotion to their faith during times of persecution.


Staff and volunteers work as a supportive and close-knit team to ensure we provide an excellent visitor experience and share Oxburgh's fascinating stories in accessible and innovative ways.

There are around 5000 items in Oxburgh's collection, ranging from bakelite plug sockets to the internationally renowned Marian Hangings. Each item receives the care and attention of a dedicated team of staff and volunteers.

It is a great time to join the team at Oxburgh, as we adapt to our role as a Treasure House and find new ways of exploring and sharing more widely the secrets that this wonderful property continues to unveil

Click here for more information about this location

What you'll be doing:
Reporting to the Collections & House Manager, you will be responsible for managing our friendly team of volunteer Visitor Hosts (i.e. room guides), which will include leading on rota management, training and recruitment, to ensure that we are able to open the House according to schedule and deliver a great visitor experience.


As well as line-managing the Collections & House Officer and the Collections Assistants (2), you will work with the Collections team to deliver regular Conservation in Action activities (i.e.

carrying out conservation work in front of visitors), and will play a crucial part in the completion of our annual deep-clean and other essential conservation tasks.


You will be a key member of our Emergency Salvage team, helping us to plan and prepare for salvage situations, and will be required to keep risk assessments and associated compliance documentation up-to-date to ensure our safe working practices.


You'll carry out a day-to-day responsibility for the presentation & opening of the House, including acting as point-of-contact for the Visitor Hosts on a rota with the rest of the Collections team.


You'll have the opportunity to assist with talks, tours & other visitor engagement opportunities - and lead on these where required, as well as to assist with the implementation of new visitor experiences.

Helping with planning, facilitating & commissioning conservation work will form part of role, as will assisting with work around loans and acquisitions, where required.


We are keen to help our team to grow in their respective roles, and support wherever possible with career development opportunities.

Who we're looking forWe'd love to hear from you, if you have:

  • Proven experience of preventive conservation and collections care, including a good understanding of environmental monitoring
  • Excellent interpersonal skills, with the proven ability to help staff and volunteers to develop and to perform at their best.
  • Excellent teamwork and problemsolving skills
  • An organised and methodical approach to work, consistently seeing tasks through to completion and to schedule
  • A good knowledge of customer care, contributing to an excellent visitor experience
  • Good manual dexterity, eyetohand skills, the ability to work from ladders and tower scaffolds
  • A good knowledge of Health & Safety and Emergency procedures
  • A keen interest in history and historic properties.
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 28/02/25)