Outpatient Receptionist

Job overview

The role will require an individual with a keen interest and experience of the digital health within the care sector. This is a key role providing business management and senior administrative support to the Digital, Data and Leadership Teams and its programme and services. 

Main duties of the job

The post holder will be the system manager for all digital clinical systems in use within the Women’s and Children’s Division, to include social media platforms. Duties will include managing the data quality team, overseeing the day-to-day management of the clinical systems used within the Division, administration, troubleshooting, monitoring progress, supporting with data input and leading where indicated on the development of projects /services/ business cases where digital systems and social media are integral to their implementation.

The post holder will provide support to the Women’s and Children’s Division by producing robust, accurate and timely performance data on a monthly basis and ad hoc as indicated. These will include the production of informal/formal reports for specialties, Division or the Trust, or where required for external use, this will include production and monthly updating of service dashboards.

Working for our organisation

The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.

We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.

In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).

We are delighted to have been added to the New Hospital Programme – and we look forward to bringing a new Queen Elizabeth Hospital (QEH) to King’s Lynn and West Norfolk which is nothing less than our patients, local communities and staff deserve.

Detailed job description and main responsibilities

The post holder will be lead on the design, development and delivery of training packages and programmes, using a blended learning approach to suit the need of all clinical system users. They will take on responsibility for becoming a product specialist, learning and delivering system updates to improve the operational use of the system.

An essential role of the post holder will be to take the lead on the management of social media platforms used within the Division. They must ensure that the Division and Trusts reputation is always upheld, by ensuring that activity and broadcasts posted on public social media platforms are monitored and regulated and will ensure compliance with the Trust’s social media policy.

The post holder will work as part of the multidisciplinary team, liaising with professionals who impact upon the care and management of our families, creating and maintaining a positive learning environment to maximise the full potential of staff.

Person specification

Qualifications/training and professional development

Essential criteria

Educated to degree level (or equivalent experiential learning) with sufficient experience in health information, business administration, project management A commitment to continued professional development and the ability to learn new IT related systems. Has European Computer Driving Licence or equivalent

Desirable criteria

Investigation Training

Experience

Essential criteria

Sufficient relevant experience in an information environment Specialist knowledge in the production of statistical data to include production in both chart and narrative format. Experience of team working and contributing to team and organisational goals. Experience of working in health environment Experience in the use of clinical information systems and health informatics and data analysis.

Desirable criteria

Experience of managing websites and social media accounts Experience of being on a project team Management of staff

Skills, Abilities & Competencies

Essential criteria

Proven IT skills including excellent knowledge of Microsoft software packages. Proven IT skills in an analytical capacity with ability to collecting and collating data into meaningful reports. Good organisational, listening and communication skills. Commitment to and understanding of multidisciplinary team working Quality focussed, with an innovative approach and ability to solve complex problems Ability to resolve queries using experience and learning. Ability to identify risks and appropriately escalate them Ability to work on own initiative and effectively prioritise own workload to meet deadlines. Ability to think logically to solve problems Good written and verbal communication skills Ability to motivate and assist in the development of junior members of the clinical teams. Ability to manage, change, lead and motivate others

Desirable criteria

Ability to co-ordinate, influence and liaise within a multi-disciplinary team

Knowledge

Essential criteria

Knowledge of legislation relating to data protection and the release of confidential information. Knowledge of social media and management of associated accounts. Knowledge of NHS information systems: both clinical and administrative

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race ,ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).

Please be aware that if applying via NHS Jobs, your application will be imported into Trac. All subsequent information will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through NHS Jobs & we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account regularly for communication regarding this vacancy.

We offer our staff a wide range of benefits and support including:

Flexible working opportunities Free counselling service NHS Pension scheme Access to Wagestream - an app-based service that provides instant earned wage access* Support and advice for staff affected by either Peri-Menopause or Menopause Free parking for all staff until March 2024

Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Admin & Clerical staff may be required to act as Loggists for a major incident.

Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to day- work as we become more digitally mature. Therefore all staff shoulld be computer literate.

Team QEH are one of the most research-active organisations for our size in the UK, recruiting 2,188 in 20/21 and ranked 10/16 in the Eastern Region. We have a wide-ranging and diverse portfolio of clinical studies and also recognised as one of the fastest trusts in the country from set up to recruitment.

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