Outpatient Receptionist

We are looking to recruit an organised and methodical person with excellent customer service skills to join our busy Outpatient Reception Team.

As part of your role you will be responsible for answering incoming calls to the Outpatient Reception areas. Calls must be dealt with politely and promptly, relaying queries and messages as necessary and liaising with other departments when appropriate.

You will also be responsible for booking patient appointments using the Patient Administration System, clinic management such as cancelling clinics, reception duties and dealing with general enquiries. You will be required to make changes to patients personal details and collecting routine information such as ethnic origin and Overseas Visitor Status.

You will have the ability to work in a systemic and methodical way, either under direction or on your own initiative, be friendly and conscientious and have excellent communication skills. Attention to detail is of the utmost importance, as is the ability to remain calm under pressure.

Receiving patients to relevant outpatient clinics and provide administrative support to the clinic staff.

Cancelling clinics and creating ad hoc clinics as requested by the Operational Teams.

Ensure that laid down procedure is followed in compliance with Caldicott recommendations; Health Records Management and Patient Administration Policy and procedural guidance.

The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.

We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.

In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).

We are delighted to have been added to the New Hospital Programme - and we look forward to bringing a new Queen Elizabeth Hospital (QEH) to King’s Lynn and West Norfolk which is nothing less than our patients, local communities and staff deserve.

Please see attached job description and person specification for further information about this role.