Receptionist

7 months ago

King's Lynn, United Kingdom Norfolk Community Health and Care NHS Trust Full time

This vacancy is a for a New post as Receptionist/Admin Support based at the Park View Resource Centre, Kings Lynn, here you will be covering all reception duties, this is a full time post, fixed term contract for 12 months, the hours are 0830 - 1630, Monday - Friday. You will be the first contact for the patient and representing the Trust. St James Clinic hosts a vast range of outpatient appointments from Podiatry, Physio, Dietetics and Children's Health as well as checking patients in you will be dealing with lots of queries from both patients and colleagues, no two days are the same. This is a very interesting reactive role which can be busy and demanding, but completely satisfying.
- Answering telephone calls
- Meeting and greeting patients
- Receiving and distributing post
- Scanning
- booking/amending & cancelling appointments
- Re-acting to whatever walks through the door
- Supporting patients and staff with queries
- Ad-hoc tasks - role appropriate

This is a rare and wonderful opportunity to work for the Norfolk Community Health and Care Trust, this is a fantastic organisation, you will have regular supervisions and be fully supported and trained. The Trust is like a family where there is constant support, feeling valued is utmost within this establishment. All staff adhere to the Behaviour Framework where the top of the list is 'Care, Respect & Dignity' this applies to colleagues and patients. Come work for an organisation that you can feel Proud of.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays.
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
- Free parking at most sites.
- Supportive, positive culture that is well led, with regular supervision.
- Comprehensive in house and external training programmes available.
- Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.

To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include:

- Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature.
- Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.
- Receiving, sorting and distributing mail and ensuring that outgoing mail is sent in a timely manner.
- Researching appropriate websites, downloading and circulating documents as requested.
- Issuing parking permits to colleagues
- Issuing and activating door fobs

To open/close Reception office, greet visitors, provide information and direction, make and manage room bookings for staff and clinicians, resolving appointment conflicts as and when required.

To undertake receptionist/telephonist duties, be a point of contact for internal and external callers and visitors, accepting deliveries, re-directing callers and service users, where appropriate, and providing information or answering questions on routine matters and ensuring that accurate messages are passed on in a timely manner.

To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients’ fears and lack of understanding, exercising tact, judgement and confidentiality in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.

To provide basic administration support for Norfolk County Council (NCC) colleagues such as printing and posting, receiving and transferring of calls, receiving deliveries and greeting service users.

Inputting onto various databases and systems, including SystmOne, Cloudbooking, Powergate, and the Spine Portal within the required timescales and deadlines. This includes scanning documents onto patient records within a specific time frame.

To be responsible for the efficient use of office equipment and nursing supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, Powergate, and carrying out research into goods and services as directed.

To support site regularly with health and safety checks in clinical areas/rooms, reporting maintenance, security, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. This includes carrying out checks to ensure the Defibrillator machine and panic alarms are working correctly.

Provide cover in other departments as required, during periods of absence, as directed by the Supervisor or Admin Team Leader. This may requi

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