Patient Support Team

2 months ago


King's Lynn, United Kingdom Primary Care Careers Full time

**About the Role**:
Once full training has been completed, you will be assigned a main base at one of our practices. However, the position will involve multi-site working and it is essential that all to cover all locations. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.

The main duties of the job include:

- Providing a professional and effective receptionist service to patients.
- Providing telephone and face-to-face access for patients to book, cancel and check appointments.
- Supporting patients who may have a problem or complaint, and offer viable solutions.
- Using a complex appointments system, in a large office, with many interruptions.
- Dealing with all information sensitively and in accordance with confidentiality guidelines.
- Undertaking basic prescription administration training, to ensure queries can be answered.
- Travelling within the locality, to cover reception teams at our different practices.
- Following and complying with all policies and procedures.
- Engage in customer services processes and policy to provide a high quality internal and external service standard.
- Undertaking any training indicated by the practice coordinator for personal and professional development.
- Other relevant duties as agreed with the practice coordinator.

We pride ourselves on our impeccable standards of patient care and, in order to maintain this, it is essential that we employ reliable team-players with strong caring qualities, dedication, excellent attention to detail and commitment to quality-of-service delivery.
- be educated to GCSE level or equivalent, including English, or have relevant experience in the workplace.
- have previous computer training and experience.
- have experience of working in customer service, preferably in a call-centre setting.
- have good communication skills and the ability to work effectively with others.
- have excellent organisational, time management & mutli-tasking skills.
- have the ability to work with highly confidential information.
- ideally have experience of working within the NHS.

**About Us**:
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. We have experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

**Disclosure and Barring Service Check


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