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Patient Support Team Administrator
2 months ago
**About the Role**:
Due to internal progression Vida Healthcare are currently looking for reliable and hardworking people to join our experienced Patient Support Team.
The role is offered on a full or part time basis
After full training is provided you will be assigned a main base however the position will be multi-site working and will be essential to cover all locations.
We have multiple opportunities across 3 of our main sites where we can offer part time and full time positions. We will ask for your preferred site and working hours at the shortlisting stage.
Main Duties include:
- To maintain a professional and effective receptionist service to patients.
- To provide telephone and face to face access for patients to book, cancel and check appointments.
- To support patients who may have a problem or complaint and offer viable solutions.
- To support and deliver a complex appointments system in a large office with many interruptions.
- To deal with all information sensitively and in accordance with confidentiality guidelines.
- To undertake basic prescription administration training, to ensure queries are answered.
- To travel in the locality to cover reception teams.
- To follow and comply with all policies and procedures.
- To engage in customer services processes and policy to provide a high quality internal and external service standard.
- Partake in any training indicated by the Practice for personal and professional development.
- Other relevant duties as agreed by the Practice Coordinator.
Essential
- Educated to GCSE level, including English and Maths
- Previous computer training and experience
- Ability to work effectively with others
- Excellent organisational, time management, communication skills, and attention to detail
- Ability to work with highly confidential information
Experience Desirable
- Previous experience using SystmOne
- Previous experience of working within the NHS
**About Us**:
Vida Healthcare is one of Norfolks largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care.
Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
**Disclosure and Barring Service Check
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