Patient Support Team
7 months ago
**About the Role**:
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions.
The main responsibilities of the role include:
- Maintain a professional & effective receptionist service to patients.
- Provide telephone & face to face access for patients to book, cancel & check appointments as per the patient’s request & to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
- Support patients who may have a problem or complaint.
- Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
- Engage in customer services processes & policy to provide a high quality internal & external service standard
- Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal & professional development.
- Other relevant duties, including projects, as agreed with the senior receptionist.
You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.
- Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
- Previous computer training and experience
- Ability to work effectively with others.
- Excellent organisational, time management, communication skills, and attention to detail.
- Ability to work with highly confidential information.
- Experience within a customer service environment.
The following skills and experience are also desirable:
- Previous experience using SystmOne
- Previous experience of working within the NHS or in a call-centre setting preferred
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
**About Us**:
Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
**Disclosure and Barring Service Check
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