Patient Support Team

1 week ago


King's Lynn, United Kingdom Primary Care Careers Full time

**About the Role**:
Due to internal progression Vida Healthcare are currently looking for reliable and hardworking people to join our experienced Patient Support Team.

After full training is provided you will be assigned a main base however the position will be multi-site working and will be essential to cover all locations.

We have multiple opportunities across 3 of our main sites where we can offer part time and full time positions. We will ask for your preferred site and working hours at the shortlisting stage.

Main Duties:

- To maintain a professional and effective receptionist service to patients.
- To provide telephone and face to face access for patients to book, cancel and check appointments.
- To support patients who may have a problem or complaint and offer viable solutions. To support and deliver a complex appointments system in a large office with many interruptions.
- To deal with all information sensitively and in accordance with confidentiality guidelines.
- To undertake basic prescription administration training, to ensure queries are answered.
- To travel in the locality to cover reception teams.
- To follow and comply with all policies and procedures.
- To engage in customer services processes and policy to provide a high quality internal and external service standard.
- Partake in any training indicated by the Practice for personal and professional development.
- Other relevant duties as agreed by the Practice Coordinator.
- Educated to GCSE level, including English and Maths
- Previous computer training and experience
- Ability to work effectively with others
- Excellent organisational, time management, communication skills, and attention to detail
- Ability to work with highly confidential information

Experience Desirable
- Previous experience using SystmOne
- Previous experience of working within the NHS

**About Us**:
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then one of these could be the ideal role for you.

You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.

You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. This may include multi-site working.

We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

Vida Healthcare is one of Norfolk's largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

**Disclosure and Barring Service Check


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