Medical Receptionist

We are seeking a highly organized and customer-focused individual to join our Outpatient Reception Team as a Medical Receptionist. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.

• Answer incoming calls and respond to patient inquiries in a polite and professional manner
• Book patient appointments and manage clinic schedules using our Patient Administration System
• Provide administrative support to clinic staff, including data entry and record-keeping
• Ensure accurate and timely communication with patients, staff, and other departments
• Maintain confidentiality and adhere to Caldicott recommendations and Health Records Management policies

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is a leading healthcare provider in West Norfolk, offering a comprehensive range of specialist and general acute services to our local community. We are committed to delivering high-quality patient care and are proud to have been rated 'Good' by the Care Quality Commission.

• Good standard of numeracy and literacy, with the ability to write legibly
• Recent administrative or customer service experience, with evidence of ability to work effectively as part of a team
• Excellent verbal and written communication skills, with the ability to follow instructions accurately
• Highly accurate data inputting skills, with a good working knowledge of Microsoft Office applications

We offer a range of benefits and support to our staff, including flexible working opportunities, free counselling service, and access to Wagestream. We are committed to being a menopause-friendly employer and offer a range of support and resources to our staff.