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Digital Health Administrator

2 months ago

King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Full time
Job Overview

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking a highly skilled and experienced professional to join our team as a Digital Health Administrator. This is a key role providing business management and senior administrative support to the Digital, Data and Leadership Teams and its programme and services.

Main Duties of the Job

The post holder will be responsible for managing the data quality team, overseeing the day-to-day management of clinical systems used within the Women's and Children's Division, administration, troubleshooting, monitoring progress, supporting with data input and leading on the development of projects/services/business cases where digital systems and social media are integral to their implementation.

The post holder will provide support to the Women's and Children's Division by producing robust, accurate and timely performance data on a monthly basis and ad hoc as indicated. These will include the production of informal/formal reports for specialties, Division or the Trust, or where required for external use, this will include production and monthly updating of service dashboards.

Working for Our Organisation

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust provides a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site.

We work in partnership with neighbouring hospitals for the provision of tertiary services. In February 2022, the Trust was rated as 'Good' in all of the core services inspected by the Care Quality Commission, and we are committed to maintaining this high standard.

Detailed Job Description and Main Responsibilities

The post holder will be responsible for leading on the design, development and delivery of training packages and programmes, using a blended learning approach to suit the needs of all clinical system users. They will take on responsibility for becoming a product specialist, learning and delivering system updates to improve the operational use of the system.

An essential role of the post holder will be to take the lead on the management of social media platforms used within the Division. They must ensure that the Division and Trust's reputation is always upheld, by ensuring that activity and broadcasts posted on public social media platforms are monitored and regulated and will ensure compliance with the Trust's social media policy.

The post holder will work as part of the multidisciplinary team, liaising with professionals who impact upon the care and management of our families, creating and maintaining a positive learning environment to maximise the full potential of staff.

Person Specification

The ideal candidate will have:

  • Education to degree level (or equivalent experiential learning) with sufficient experience in health information, business administration, project management
  • A commitment to continued professional development and the ability to learn new IT-related systems
  • European Computer Driving Licence or equivalent

Desirable criteria include investigation training, experience of managing websites and social media accounts, experience of being on a project team, and management of staff.

Skills, Abilities & Competencies

The ideal candidate will possess:

  • Proven IT skills including excellent knowledge of Microsoft software packages
  • Proven IT skills in an analytical capacity with ability to collect and collate data into meaningful reports
  • Good organisational, listening and communication skills
  • Commitment to and understanding of multidisciplinary team working
  • Quality-focused, with an innovative approach and ability to solve complex problems
  • Ability to resolve queries using experience and learning
  • Ability to identify risks and appropriately escalate them
  • Ability to work on own initiative and effectively prioritise own workload to meet deadlines
  • Ability to think logically to solve problems
  • Good written and verbal communication skills
  • Ability to motivate and assist in the development of junior members of the clinical teams
  • Ability to manage, change, lead and motivate others

Desirable criteria include the ability to co-ordinate, influence and liaise within a multi-disciplinary team.

Knowledge

The ideal candidate will have knowledge of:

  • Legislation relating to data protection and the release of confidential information
  • Social media and management of associated accounts
  • NHS information systems: both clinical and administrative