Director, Customer Account Manager

4 weeks ago

London, Greater London, United Kingdom Dept Full time
Account Director
Internally, this role will be known as Senior Lead Account Planner

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture.

This position sits in our Marketing & Technology service based in London.

We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots.

Senior Lead Account Planners support the Group Account Heads in leading on all the work we deliver for a suite of clients.

We don't believe in siloed teams – content, technology, media and data overlap in all roles. This person will oversee development of the strategy for the brands they lead, including managing a team.

They will represent DeEPT to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.

We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction.

Candidates must have experience managing teams and complex campaigns for brands and be calm and controlled in high pressure situations.

Equally, experience with delivering commercial success in an agency model is important.
The role of a Senior Lead Account Planner is exciting, varied and constantly evolving. Coordinate a dedicated account team to ensure optimal customer and project support
Work with our expert teams to develop customised solutions for project implementation
Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
Manage deliverables from across the business (content, technology, media, data)
Contribute to our creative process by sharing your ideas and experience
Have extensive, professional experience in roles involving account management and strategic planning, ideally in an agency environment, and have experience in an international context
Extensive professional experience in managing projects with six-figure annual budgets in digital marketing
Have experience in digital marketing, ideally in the automotive sector
Experience working on a global brand
Confident with both brand and conversion/direct-response campaigns
Strong client relationship management skills
Proficient in working with data
HEALTH, WELLBEING &

BENEFITS:
~ Possibilities to do what you do best and to develop your skills further with training development and certifications
~ A flexible, hybrid working policy
~ The choice of medical healthcare providers (Bupa or Medicash)
~25 days holiday plus bank holidays and your birthday off each year
~ Company pension scheme
~ EAP scheme
~ Ride to work scheme
~ Enhanced family friendly policies
~ Buddy Program:
You will be paired with a 'Buddy' to help you through your first weeks' at DEPT

~ Global Annual DEPT Cares Day which cadets can donate their skills to support local charities
Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team and agency level

Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion?

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