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Director, Customer Account Manager
3 months ago
Global strategic hubs:
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Microsoft:
Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
Palo Alto & Crowdstrike:
part of our NextDefense Cyber Security Portfolio
Account Director
An Account Director in the Commercial Sales team is responsible for actively winning new work in our strategic verticals, displaying a hunter-gatherer mentality to develop and maintain long-term relationships to maximise value to Telefónica Tech and our clients.
Account Director is the main point of contact for your customer and prospects, you will have the job of establishing and building client relationships and working to gain a thorough understanding of their business and the market it operates in.
Your excellent leadership skills will also be brought to bear in the management of the delivery team, where you will be responsible for fostering the development of the team's capabilities and expertise in line with client needs and market evolution.
Key Responsibilities for Account DirectorAchieving significant growth within large/strategic accounts including branching out into new areas as well as farming existing accounts;
Deal-sizes probably in the region of £500K - £10M in areas such as project services, consulting services, managed services and/or IT outsourcing;
Networking, prospecting and lead/pipeline generation;
Bid management, deal-shaping, proposal writing and financial modelling;
Drafting and negotiating contract and commercial documentation;
Account/Relationship Management:
Building, managing and nurturing complex stakeholder relationships;
Develop and manage key accounts to their full potential;
Ensuring you are aware with all competitive activities within accounts and preventing attrition;
Previous experience in Account Management or Territory Sales within the IT industry and display an attitude that is key to success;
Areas of IT:
Cyber Security, Networking, Cloud Computing (Azure/AWS/GCP), Data & AI, Modern Workplace
Experience in strategic industry verticals preferred (Financial Services & Insurance, Manufacturing and Retail)
Strong account management and relationship building skills;
Experience of managing major accounts at head office level;
Demonstrable experiencing of meeting and exceeding sales targets;
Account Director - Business Development - Cyber Security - Managed Services - Cloud Computing - Azure - AWS - GCP - Modern Workplace - M36- Microsoft
