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Director, Customer Account Manager

3 months ago

London, Greater London, United Kingdom Axicom Full time

We are an award-winning team of PR pros who are proud to be awarded by Provoke in 2024 as well as in 2024 for the EMEA Sabre Awards.

We are looking to welcome new talent into our team.

We bring together a diverse group of people who share a passion for integrated communications and tech and want to tell the world amazing stories about the transformative power of technology.

Axicom delivers integrated communication campaigns for the world's most innovative technology companies.

We offer our clients analyst and influencer relations, content, digital marketing, media relations, integrated communications, internal communications, and research and insights services.

Intelligent Working is our industry leading approach to flexible working.

As a progressive workplace we welcome and support flexible working and believe that with high trust, we don't need rules, just principles that we can all agree to.

We readily ask for help and eagerly offer support.
We look for three values when onboarding talent: Intelligence, Initiative, and Integrity.

At Axicom, Diversity just isn't a word for us – its power. be it ethnicity, religion, age, gender, gender identity or expression, sexual orientation, marital status, or disability.

Please do not hesitate to get in touch if you would like to discuss any reasonable adjustments needed to ensure a level playing field during the recruitment process.

As an Account Director you will have worked with either leading consumer technology clients or large enterprise clients on key campaigns and be eager to direct and oversee communication campaigns, contributing to the overall success of the team and agency

Each client has strong point of views on emerging industry trends and if you're interested in expanding your experience working on corporate brand building programmes and leading issues-based campaigns, then this is the role for you.

Account Directors drive success providing valued counsel to our clients and helping them to see around corners. As a futurist you exhibit creative ingenuity by providing direction for brainstorming sessions and develop ideas you can execute.

As an Account Director, you will:
Carry out senior level client handling with minimum day to day support of the Director or Associate Director
Develop and once approved market Axicom products and services
Be responsible for directing all account activity – focusing on the delivery of sound strategic ideas and the procurement of agreed results/targets
Demonstrate the ability to take a long-term outlook on a campaign and or sector forecasting relevant forecasting challenges/opportunities and communicating a strategic point of view
Total client satisfaction achieved through management/utilisation of all Axicom resources, introduction of additional specialisms where applicable, consistently excellent client service and anticipating client needs

Drive strategic PR planning process, ensure that plans integrate with other PR plans in client organisation, and proactively adapt plan to reflect change to business and market.

Proactively craft and place stories, shape broad industry themes and story lines, and negotiate client inclusion in coverage

Manage client budgets and budget reporting working closely with the Associate Director/Director Accurately forecast teams time versus budget allocation for the month and working closely with the associate director/director to ensure over servicing is kept to a minimum
Revenue and profit margin targets met or exceeded through application of comprehensive, accurate budget constructive, monitoring and discipline. This includes full utilisation of capacity planning and utilization and resource allocation

Take a proactive role in working on new business/existing client pitches/presentations taking the lead in idea generation, research and document writing

Management

Command the respect of your teams and clients alike by providing consistently high levels of client service and employing best practise techniques
Assume responsibility for the professional growth of your team i.e. proactively identifying opportunities for developing their skills
Display leadership qualities to staff/team and engender team spirit
Demonstrate creative flair, via brainstorm direction, idea generation and development and innovative execution
Demonstrate effective time management i.e. meeting deadlines and prioritising

Understand and meet guidelines on best business practices including team financial and resource management, utilisation, daily timesheets, accurate billing, timely expense reports, etc.

As well as exciting career growth opportunities we offer a generous remuneration package and employee benefits. You will also have access to Employee Assistance and LinkedIn Learning as well as other training and development opportunities.