Director of Customer Success

2 weeks ago

London, Greater London, United Kingdom BlueOptima Full time

About BlueOptima

BlueOptima is a leading provider of software development solutions, empowering businesses to optimize their development processes and achieve exceptional results.

Role: Director of Customer Success

As a Director of Customer Success, you will leverage your extensive experience in management consultancy, account management, or related fields to drive customer success at the executive level. You will partner with assigned Customer Success Managers (CSMs) to deliver exceptional value to our clients.

Your Impact
  • Strategic Account Leadership: Engage with key accounts at the executive level, nurturing strategic relationships, participating in Business Reviews, and serving as an escalation point for complex issues.
  • CSM Coaching & Development: Provide direction, guidance, and coaching to CSMs, empowering them to achieve their goals and foster professional growth.
  • Direct Customer Success Management: Assume direct responsibility for managing one strategic account, ensuring its success and driving long-term value.
  • Strategic Account Enablement: Develop and implement strategies to effectively manage key accounts, focusing on stakeholder engagement and account management best practices.
  • Customer Advocacy & Growth: Cultivate strong relationships with Customer Champions and Executive sponsors, driving retention and growth initiatives.
  • Consultative Expertise: Guide customers through change and success by leveraging your consultative expertise to help them articulate business objectives, develop action plans, track results, and showcase success stories.
  • Cross-Functional Collaboration: Work closely with other teams to ensure a customer-centric approach across all aspects of the business.
Your Qualifications

To excel in this role, you will possess:

  • 7+ years of experience in customer success, account management, management consultancy, senior director analyst roles, or related fields.
  • Proven experience working with financial or data insights technology, managing large strategic accounts, and demonstrating expertise in consultative selling and commercial negotiation.
  • A passion for delivering exceptional customer experiences and a strong customer-first mindset.
  • Experience leading and coaching teams, finding satisfaction in guiding individuals and teams to consistently high performance.
  • Deep understanding of SaaS business models and best practices in customer success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
  • Strong analytical and problem-solving skills, leveraging data to identify trends, risks, and opportunities for improvement.
  • Ability to thrive in a fast-paced environment, prioritize effectively, and manage multiple projects simultaneously.

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