Director, Customer Account Manager

1 week ago

London, Greater London, United Kingdom VCCP Full time

ACCOUNT DIRECTOR

The VCCP Partnership is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels.

Their founding client was BT Cellnet, now more commonly known as O2 and the most awarded brand in IPA effectiveness history.

Our work transcends the marketing mix, leading everything from social media or launch campaigns to DM and web build.

We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications.

It's why we describe ourselves as 'the challenger agency for challenger brands'.

To be the best account management department in London where we challenge harder to make the BEST POSSIBLE WORK that populates culture.

We challenge others with our thinking on strategy and creative.

WHAT MAKES A BRILLIANT VCCP ACCOUNT DIRECTOR:

COMMERCIAL AND FINANCIAL

VCCP ADs are the lead strategic adviser to their client(s) and the 'go-to' person for helping them with their business issues.

You will report directly to the Business Director/Managing Partner, but share the responsibility for managing the account.

You will lead your account team to develop proactive and responsive strategic proposals which drive demonstrable value for your clients.

You will identify and develop relationships with key budget-holding clients across their business at levels, seeking opportunities and developing plans for business growth within your accounts.

You will be accountable for client revenue targets on your account – in terms of forecasts, the buck stops with you – you need to take responsibility for them, anticipating and reacting rapidly to changes in your client's businesses which impact revenue.


ACCOUNT AND PROJECT ORGANISATION AND MANAGEMENT

VCCP ADs are encouraged to work with their account team as they would their own mini agency and should be comfortable with the entrepreneurial atmosphere this creates – we take the INITIATIVE, we encourage ENTREPRENEURS.

With the above in mind, VCCP ADs lead and motivate the account teams to deliver first-class account management; ensuring projects delivered are of a high standard, on time and on budget.

You will ensure compliance with VCCP company reporting and legal procedures as well as the management of the client account to the terms of any contractual agreements.

You will ensure your team(s) are adhering to account billing processes, maintaining a sense of urgency in timely and accurate invoicing in line with, or ahead of, your forecast sessions with your Business Director and MD.

You will proactively develop, implement and share new ways to improve the quality of work within the agency – living up to the agency's founding principles and challenger philosophy.

You will head up and take responsibility for the agency's strategic and creative response to briefs, helping to evaluate in terms of quality and budget and benchmarking against objectives/KPIs set.

You will work with your team to develop brilliant and inspiring briefs which help to deliver the very best strategic and creative work.

You will take leadership in reviewing creative work in an objective and constructive manner, working closely with the creative teams to deliver the best product possible in the pursuit of work that populates culture.


TALENT MANAGEMENT
Involve and educate them to help them excel individually and as a team. Appraise them in a timely manner, ensuring best practice career development.

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self.

VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.

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