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Call Center Representative
2 weeks ago
We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and service.
Responsibilities:
- Managing administration, communicating and coordinating with internal departments.
- Identifying, escalating priority issues and reporting to the highlevel management.
- Routing inbound calls to the appropriate resources.
- Researching required information using available resources.
- Making sales or recommendations for products or services that may better suit client needs.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Requirements:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decisionmaking skills.
- Adaptability and accountability.
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