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Call Centre Representative

3 months ago


Manchester, United Kingdom Connected Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Respond to customer questions and concerns in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Handle customer complaints or escalations with empathy and professionalism
- Follow call scripts and guidelines to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals
- Identify opportunities for process improvements and share feedback with supervisors

**Skills**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions

**Salary**: From £24,831.03 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 17/04/2024