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Customer Service Account Executive
3 months ago
Job Description:
Customer Service Account Executive (Insurance) – Wolverhampton
BCS Connect is thrilled to announce an exciting opportunity with a leading insurance organisation We are on the lookout for a dynamic and dedicated Customer Service Account Executive to join their expanding team in Wolverhampton.
About the Role:
As a Customer Service Account Executive, you will be the first point of contact for clients, providing exceptional service and support.
You will be working in a vibrant and supportive team environment where your efforts will directly contribute to the company's success and growth.
Key Responsibilities:
* Client Interaction: Handle incoming inquiries from clients, providing timely and accurate information regarding insurance products and services.
* Account Management: Manage and maintain client accounts, ensuring all details are up-to-date and accurate.
* Communication: Communicate effectively with clients through various channels (phone, email, and in-person).
* Problem Solving: Address and resolve client issues and complaints with professionalism and efficiency.
* Sales Support: Assist the sales team in identifying opportunities for up-selling and cross-selling insurance products.
* Process Improvement: Continuously seek ways to improve the customer service experience.
What We're Looking For:
*
Excellent Communication Skills:
Both verbal and written.
* Customer-Focused: A passion for delivering exceptional service.
* Attention to Detail: Strong organizational skills with a keen eye for detail.
* Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Team Player: Collaborative mindset and willingness to support team members.
* Experience: Previous experience in a customer service role, preferably within the insurance industry, is an advantage but not essential.
Benefits:
* Competitive Salary: Up to £28k per annum.
* Commission: Attractive commission structure based on performance.
* Career Progression: Opportunities for growth and advancement within the company.
* Additional Perks: Comprehensive benefits package including holiday allowance, pension scheme, and more.
Location:
Wolverhampton
How to Apply:
If you are passionate about customer service and are looking to advance your career within the insurance sector, we would love to hear from you
Join us and be part of a team that values excellence and innovation
