Customer Service Representative
1 week ago
We are seeking a skilled Customer Service Advisor to join our team at Tyman UK and Ireland. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service via telephone and email to our Key Accounts customers.
Key Responsibilities:
- Provide high-quality customer service, resolving customer queries and concerns in a timely and professional manner.
- Identify and provide proactive recommendations to enhance the customer experience, driving customer satisfaction and loyalty.
- Work closely with internal teams to ensure seamless communication and collaboration, achieving and surpassing service targets.
- Utilize IT systems such as SAGE and Salesforce to manage customer interactions and data, ensuring accuracy and efficiency.
Requirements:
- Experience in a customer-facing role, preferably in account management or customer service.
- Commercial acumen, with a strong understanding of KPIs and order values.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in using IT systems, such as SAGE and Salesforce.
About Tyman UK and Ireland:
We are a leading provider of innovative solutions for the security, comfort, and sustainability of living and working spaces. Our purpose is to transform the way people live and work, and we are committed to delivering exceptional customer service and support.
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