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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Tyman UK & Ireland. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Key Accounts customers.
Key Responsibilities:
- Provide top-quality customer service to meet and exceed service targets.
- Collaborate with internal departments to resolve customer issues and improve the customer experience.
- Offer recommendations to enhance customer satisfaction and loyalty.
- Meet weekly and monthly Key Performance Indicators (KPIs).
- Handle administrative tasks related to customer orders and maintain accurate internal databases.
Requirements:
- Previous experience in Customer Account Management or a related field.
- Attention to detail and strong written and verbal communication skills.
- Knowledge of IT Systems like SAGE and Salesforce.
- Positive and resilient with excellent problem-solving skills.
About Us:
Tyman UK & Ireland is a leading provider of innovative solutions for the security, comfort, and sustainability of living spaces. As a key player in the Tyman Group, we value growth and are committed to fostering a professional and collaborative environment. We offer career advancement opportunities for individuals seeking to develop their skills and expertise.
