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Customer Service Representative
2 months ago
Customer Service Representative
Location: UK and Ireland
We are seeking a highly skilled Customer Service Representative to join our team at Tyman UK and Ireland. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our key accounts, providing solutions to their needs, and ensuring their satisfaction.
Key Responsibilities:
- Provide high-quality customer service via phone and email to a range of key accounts.
- Achieve and surpass service targets.
- Liaise directly with internal departments to resolve customer issues.
- Identify and provide proactive recommendations to enhance the customer experience.
- Achieve set KPI's on a weekly and monthly basis.
- Perform administrative duties related to processing customer orders.
- Ensure the internal database is up-to-date and accurate.
Requirements:
- Experience in customer account management is ideal.
- Accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Commercial acumen with KPI's and order values.
- Experience using IT systems such as SAGE and Salesforce.
- A positive and resilient individual who excels at all forms of communication.
- A creative and resourceful problem solver.
About Us
Tyman UK and Ireland is a leading provider of window and door hardware solutions. Our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
