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Customer Service Representative
2 months ago
We're a trusted name in the mobile phone industry, providing customers with the latest mobile phones, accessories, and unparalleled customer service. Our team is passionate about delivering a positive and seamless experience for every customer.
Job PurposeThe Customer Service Representative (Desk-Based: Phones and Emails) is responsible for providing exceptional customer support through phone and email communications. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring a high level of customer satisfaction.
Key Responsibilities- Answer customer inquiries via phone and email in a timely and professional manner.
- Provide accurate information about our products, services, and policies.
- Resolve customer issues, including troubleshooting and offering solutions.
- Collaborate with other team members to ensure customer satisfaction and continuous improvement of our services.
- Proactively follow up with customers to ensure their needs are met and issues are resolved.
- Intelligent and quick learner
- Proactive
- Confident communicator
- Dedicated
- Organised
- Permanent position
- Industry sector – Recession Proof
- Flexible working hours
- Staff discounts
- Pension scheme
- Days out and other social events
- Free onsite parking
- Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
- Birthdays off and paid for without having to use any holiday entitlement
- Up to 28 days of paid holiday
- One extra day holiday rewarded for every year of service from year 2
- Sick pay
