Customer Service Representative

6 days ago

Wolverhampton, Wolverhampton, United Kingdom The Big Phone Store Full time
About The Big Phone Store

We're a trusted name in the mobile phone industry, providing customers with the latest mobile phones, accessories, and unparalleled customer service. Our team is passionate about delivering a positive and seamless experience for every customer.

Job Purpose

The Customer Service Representative (Desk-Based: Phones and Emails) is responsible for providing exceptional customer support through phone and email communications. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Answer customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate information about our products, services, and policies.
  • Resolve customer issues, including troubleshooting and offering solutions.
  • Collaborate with other team members to ensure customer satisfaction and continuous improvement of our services.
  • Proactively follow up with customers to ensure their needs are met and issues are resolved.
What We're Looking For
  • Intelligent and quick learner
  • Proactive
  • Confident communicator
  • Dedicated
  • Organised
Benefits of Working for Us
  • Permanent position
  • Industry sector – Recession Proof
  • Flexible working hours
  • Staff discounts
  • Pension scheme
  • Days out and other social events
  • Free onsite parking
  • Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
  • Birthdays off and paid for without having to use any holiday entitlement
  • Up to 28 days of paid holiday
  • One extra day holiday rewarded for every year of service from year 2
  • Sick pay

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