Customer Service Representative

4 days ago


Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Tyman UK & Ireland. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our Key Accounts customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide high-quality customer service via telephone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Account Management: Build and maintain strong relationships with our Key Accounts customers, understanding their needs and providing tailored solutions to meet their requirements.
  • Service Targets: Achieve and surpass service targets, ensuring high levels of customer satisfaction and loyalty.
  • Administrative Duties: Process customer orders, update internal databases, and perform other administrative tasks as required.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in a similar industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Commercial Acumen: Strong understanding of commercial principles, including KPIs and order values.
  • IT Systems: Proficient in using IT systems, such as SAGE and Salesforce.
  • Problem-Solving: Ability to think creatively and resolve problems in a timely and effective manner.
About Us

Tyman UK & Ireland is a leading manufacturer of window and door hardware, committed to transforming the security, comfort, and sustainability of living and working spaces. We are a dynamic and innovative company, dedicated to delivering exceptional products and services to our customers.



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