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Customer Service Representative

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at Tyman UK and Ireland. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service via telephone and email to our Key Accounts customers.

Key Responsibilities:

  • Provide high-quality customer service, resolving issues and answering queries in a timely and professional manner.
  • Identify opportunities to enhance the customer experience and provide proactive recommendations to improve service delivery.
  • Work closely with internal teams to ensure accurate and up-to-date customer information is maintained.
  • Meet and exceed service targets, demonstrating a commitment to excellence in customer service.

Requirements:

  • Experience in a customer-facing role, preferably in account management or customer service.
  • Strong commercial acumen, with a focus on KPIs and order values.
  • Proficiency in using IT systems, such as SAGE and Salesforce.
  • A creative and resourceful problem solver, able to think outside the box.

About Us:

Tyman UK and Ireland is a leading provider of innovative solutions for the security, comfort, and sustainability of living and working spaces. As a member of our team, you will be part of a dynamic and supportive environment, with opportunities for growth and development.