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Associate Software Implementation Specialist

3 months ago

Londonderry, United Kingdom Learning Pool Full time

Wherever you find ambitious companies investing in their people, you'll find Learning Pool


Learning Pool is among the fastest growing workplace e-learning companies in the world, servicing more than 1200 customers and millions of learners globally.

Our learning platform offers global businesses a smarter way to prepare their people to perform by using intelligent data to deliver personalised learning experiences at scale.

Committed to data-driven outcomes, we ensure our customers can use learning to produce a highly-skilled workforce, new competitive advantages, and an organisation prepared for whatever the future might bring.


Learning Pool is a Platinum Investor in People award-winner, listed in Great Places to Work and has earned a coveted spot on the 2023 Best Workplaces for Women.

We are also very proud to be a B Corp certified organisation.

As a B Corp company, we have joined a community of like-minded businesses committed to using their power to make a positive impact on the world.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.


So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.


About the role


As an Associate Software Implementation Specialist, you will assist in ensuring the successful onboarding of Learning Pool products for our valued customers.

Your primary focus will be on providing excellent customer service and delivering high-quality configuration and enablement to set customers up for success.

This role will allow the successful individual to grow and develop their experience of onboarding customers, as well as working in a Professional Services environment.

You will work within the Professional Services team to provision, configure, test and enable our customers during their onboarding.

Working across multiple customer projects at any given time with implementation specialists and Project Managers you will help to deliver projects on budget and on time.

The nature of these projects will allow you to work cross-functionally and experience all of our product set.


This role will help to ensure the success in the early stages of a customer's lifecycle with a product or service where we know that their first 60 days have a huge impact on them working with us in the future.

You will put customers at the heart of what we do with outstanding customer service levels and strong operational performance in getting tasks completed in a timely manner.


What you will be doing

Roles and responsibilities include:

  • Implementation Support: Collaborate with the Professional Services team to deliver provisioning, configurations, testing, and enablement for customers during their onboarding and other projects.
  • Customer Success: Work closely with customers on their projects to ensure successful outcomes, address their needs, and build strong relationships.
  • Multi-

Project Management:
Handle tasks from multiple projects simultaneously, working in coordination with project managers to ensure on-time and on-budget delivery.

  • Project Expertise: Provide implementation guidance within project teams, sharing your knowledge to guarantee customer success.
  • Empowerment and Training: Empower customers to achieve success with our products by providing them with the necessary training and guidance.
  • Collaboration: Work as part of a project team, taking accountability for your tasks while supporting overall project success, including risk identification, change control, and timekeeping.

Who we are looking for

  • Previous Experience: you will have worked directly with customers in a technical environment (this can include a University placement or Secondment).
  • Service orientation: You will have a customer centric approach with the ability to demonstrate deep understanding of customer needs
  • Tech savviness: You'll have an enthusiasm for technology, with an interest in how we can leverage technology to drive success. You will have a keen interest in learning more about our existing and future products.
  • Delivering with others: You will have ability to work with others across the business, collaborating in order to achieve results
  • Communication: You are skilled in delivering clear messages, both in writing and verbally. You will be comfortable speaking with a variety of people both inside and outside the organisation.
  • Organisational skills: You will be very organised with the ability to effectively prioritise and manage multiple tasks with a high degree of accuracy
  • Adaptability: You will be flexible, with the ability to switch between tasks and adjust to changing circumstances

Desirable Criteria

  • Experience of working within the Learning industry or Learning Technologies
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