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Front of House Manager

3 months ago

London, Greater London, United Kingdom Clermont Hotel Group Full time
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service.

In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London.

You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze.

With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.

Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town The Role

Right now, we're on a quest to find an outstanding Front of House Manager to join our busy Operations team.

As a Front of House Manager you will be a front line ambassador for our venues.

Are you a manager who uses your innovation and flair to achieve market leading results? Can you take full responsibility for the Reception, Concierge, Guest Relations and Nights teams and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

As Front of House Manager you will need to show excellent leadership skills and a track record of delivering results through your people, responsible for the front of house team, but working closely with all other departments to ensure guests have a seamless experience.

You will be passionate about delivering a first class guest experience and will be experienced in training and developing your team.

You will also take the lead on driving sales, working to budgets and dealing with challenging client issues.
What we look for
Good standard of literacy, numeracy, financial acumen and experience of managing a budget
Previous catering experience in similar environment
Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels
Experience of delivering training using company guidelines
Good time management and organisational skills
Ability to work well under pressure
Ability to achieve and set standards and operate to performance
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated, able to make decisions and react to sudden changes in operation
Ability to work effectively as part of a team
What's in it for you?
Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
Interest free season ticket loans (conditions apply)
Access to a 24/7 Employee Assistance Program
Pension and Healthcare Schemes
Wagestream - get access to earned salary before payday
Generous recommend a friend scheme
Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
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