Patient Administrator

2 weeks ago


Hexham, Northumberland, United Kingdom InHealth Full time

Location:
Hexham

Reports to:
Operations Manager

Hours - 36 hours per week

Salary - From £20,000

Working with:
Patients, Suppliers, Clinical & Non-Clinical Colleagues, Radiologists, GPs, Host NHS Trust, Patient Referral Centre, Head Office Support Colleagues

About us


InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services we provide.

Our Patient Administrators are a vital part of the InHealth team and they are responsible for making sure our patients receive the best customer service from initial telephone contact through to arrival.


As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical and non-clinical colleagues in our dynamic and fast-paced sites.

As an integral part of our administrative team, your skills will help us to deliver on our vision to make healthcare better.


What you will do:

What you are responsible for:

  • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
  • Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
  • Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
  • Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
  • Checking the preauthorisations for insured patients
  • Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
  • Assisting in the completion of month end administrative procedures for the management team
  • Participating in governance activities, audits, personal development and team meetings
  • Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
  • Maintaining a clean and safe working environment
  • Complying with ISO standards in respect of information security management
  • Reporting all incidents and complaints in line with company policy

What people see in you:

  • A team player who is supportive, reliable and trustworthy
  • A positive attitude with a helpful and proactive approach to customer service
  • Great organisational skills with a proven ability to plan ahead
  • Someone who can be flexible and adapt to their working environment
  • A great communicator at all levels, written and verbal
  • Someone who is approachable, dedicated and hardworking
  • An individual who is empathetic and cares about people

You will:

  • Be skilled at administration processes and proficient with Microsoft packages
  • Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
  • Conduct yourself in a professional manner with both patients and colleagues
  • Have good listening skills with an ability to present information in a logical manner
  • Be able to demonstrate an appreciation of patient care and confidentiality
  • Have an understanding of data protection and its importance in the workplace
  • Have a proven level of accuracy and attention to detail
  • Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes

You have experience of:

  • Working within a customer or patient focused environment
  • Using Microsoft packages and other IT systems
  • Working independently and as part of a wider team
  • Using effective communication skills with customers and the public
  • Working with multiskilled colleagues as part of a multidisciplinary team

Other key parts of the Patient Administrator's role:

  • You should be able to work without risk if in a clinical area in respect of the equipment being used (no metallic implants, pacemaker etc.)
  • There may be instances where our Patient Administrators need to work additional hours or outside their region to support the operational requirements of the business

Salary:
From £20,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Onsite parking
  • Referral programme
  • Sick pay

Ability to commute/relocate:

  • Hexham: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Hexham

Reference ID:
Hex
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