Oncology Clerical Co-ordinator

The post holders should have excellent communication, organisational and interpersonal skills.

To support the Management Coordinator in the provision of a high quality administrative/secretarial support to the whole Oncology Day Units function to enable the efficient running of the day units. This would include accessing IT systems to include Chemocare, PAS and other relevant IT systems. However full training and support will be provided.

To support the Management Coordinator in the provision of a high quality administrative/secretarial support to the whole Oncology Day Units function to enable the efficient running of the day units.

To provide an efficient administration and clerical service to unit staff, visitors and patients.

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

To support the ODU Manager/Sister and ensure the smooth daily running of the clinical area.

To assist in the setting up and maintenance of the patient database.

To schedule patient's treatment on Chemocare and defer when required as advised by clinical team.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Diary Management for patients receiving chemotherapy and scheduling of appointments.

Collate information and share where appropriate.

Maintenance of Spreadsheets and patient databases

Collate information and Bring Forwards for Directors

Keeping up-to-date waiting lists

Responding to all ad-hoc requests when required

Provide administrative support to the Oncology Day units.

Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.