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Aftermarket Accounts Controller

3 months ago

Motherwell, North Lanarkshire, United Kingdom Volvo Group Full time
United Kingdom

Position Description
Aftermarket Accounts Controller

Location Motherwell, Scotland
Volvo Construction Equipment

_Our world is a world of change. _

_Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity and together we create a workplace that brings the best out of everyone._

_We believe in a sustainable future and with the global construction industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day._

_Do you want to support us in building the world we want to live in?_

_The Volvo Construction Equipment Haulers Ltd. site located in Motherwell, Scotland, designs and manufactures Rigid & Articulated Trucks for distribution around the globe. The company is part of Volvo Construction Equipment, and the site has manufactured trucks for over 70 years._
We have an exciting opportunity for an

Key Duties and Responsibilities include;

  • Entry of parts orders.
  • Communicate credit control issues to Dealers
  • Liaise on backorder management (order fulfillment) as per customer / dealer request.
  • Create parts quotations to customers / dealers.
  • Query / complaints handling and solution.
  • Technical queries answer or seek answers internally and communicate /implement solution or answer.
  • Parts shipping management.
  • Customer care & satisfaction.
  • Interface with Business Managers, sales teams and materials procurement.


 Transport Shipping
  • Liaison with carriers & haulers and preparation of documentation as required.
  • Health & Safety Standards

To be successful in the role, you will have;

  • Previous Involvement in the Technical/Sales environment (experience in aftermarket is highly desirable)
  • Sound understanding of a Dealer/Customer network & processes
  • Can demonstrate Customer focus and support in a results driven environment
  • Articulate communicator, both in the written and spoken word
  • Second Language would be extremely advantageous
  • Numeracy skills & computer skills (Access, Excel, Word)
  • Ability to read and interpret engineering drawings and parts books highly desirable and advantageous
  • Demonstrate understanding of customer needs / urgency
  • Export, shipping knowledge to a worldwide dealer base would be desirable
  • Ability to meet deadlines and hit targets
  • Good commercial awareness
Our values are Trust, Passion, Change, Performance and Customer Success.
It is only together we can create great business.

We are sure, and you should be as well; it is together we will make this world a better place.

If you have great capability for customer solutions, continuous improvement and engaging others then we are certain that you would be a great asset to our team.

The Closing Date is

Friday 31st May 2023.

About us

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Auto req ID
126529BR

Organization
Volvo Construction Equipment

State / Province
North Lanarkshire

City/Town
Motherwell

Employment/Assignment Type
Regular

Travel Required (maximum)
Occasional Travel

Functional Area
Aftermarket

31-May-2023