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Client Success Manager
3 months ago
We are in search of an enthusiastic, empathetic, and highly organized Client Success Manager. In this role, you will be responsible for delivering unparalleled onboarding experiences and continuous customer service excellence to our enterprise clients. As a key member of our Client Success Team, your contributions will be instrumental in driving the growth and seamless integration of Appointedd solutions.
What we'd like you to do...- Enterprise Account Implementations: Oversee the implementation of enterprise accounts, including rigorous testing of proposed configurations and seamless coordination with our offshore Support team.
- Client Training and User Acceptance Testing (UAT): Conduct comprehensive training and meticulous User Acceptance Testing (UAT) to ensure client accounts not only meet but exceed their expectations.
- Account Management: Effectively coordinate the management of enterprise accounts, providing invaluable support to the Client Partner during the sales process and maintaining robust client relationships.
- Product Expertise: Develop an extensive knowledge of the Appointedd product, offering in-depth follow-up training for clients and actively collaborating with our internal product team to address technical issues.
- Support Queries: Skillfully manage and resolve support queries, leveraging the capabilities of our offshore 24/7 Support Team.
- Strategic Account Growth: Identify compelling opportunities for business expansion within existing client portfolios and their networks. Collaborate seamlessly with diverse teams to deliver outstanding service.
- Passion for Client Satisfaction: A strong dedication to ensuring client satisfaction and a knack for creative problem-solving.
- Relationship-Building Skills: Exceptional relationship-building skills that foster trust and loyalty.
- Meticulous Attention to Detail: A commitment to meticulous attention to detail and consistently delivering high-quality work.
- Presentation and Consultation: Outstanding presentation and demonstration skills with a consultative approach that adds value to client interactions.
- Experience and SAAS Knowledge: Prior experience in client success and/or support roles, coupled with a sound understanding of SAAS technology.
- Cyber Security: An interest in cyber security and how proving our compliance relates to successful sales and onboarding.
- Competitive Salary: A competitive salary range of £26,000 to £30,000 (plus commission based on MRR addition and customer retention).
- Flexible Working: A flexible working policy that includes a 35-hour work week with core hours from 10 am to 2 pm.
- EMI Share Options Scheme: Participation in our EMI Share Options scheme, available to all team members.
- Private Healthcare: Access to private healthcare with additional perks through Vitality Health.
- State-of-the-Art Equipment: Provision of Apple equipment and all necessary tools to excel in your role.
- Anywhere Working: Four weeks of remote work opportunities.
- Mentoring and Training: Access to mentoring, training, and our Learning & Development Hub to support your professional growth.
- Flexible Leave: 30 days of flexible holidays plus 1 day per year's service up to a maximum of 5 days.
- Enhanced Leave Policies: Enhanced Maternity and Paternity leave policies.
- Team Social Events: Regular team social events, whether in-person or virtual.
- Employee Recognition: Quarterly employee recognition awards.
- Perks at Work: Premium access to CharlieHR Perks at Work program.
At Appointedd, we lead the way as a premier provider of SAAS solutions, boasting a robust portfolio of satisfied clients and tangible use cases. Our unwavering dedication to delivering exceptional customer service and providing top-tier onboarding experiences for enterprise clients fuels our success. If you share our unwavering commitment to excellence and aspire to be an integral part of our dynamic Client Success Team, we extend an invitation to you to join us in making a substantial difference.
How to applyIf you are enthusiastic about delivering exceptional client service and possess the qualifications and passion to excel in this role, we strongly encourage you to apply. Please submit your resume along with a cover letter detailing your relevant experience.
Things to be aware of
Please note that we are not a Home Office licensed sponsor so may not be able to consider all applications ( candidates must have the right to work in the UK).
We are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
