Customer Success Manager
1 month ago
We're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in ensuring the long-term success and satisfaction of our clients.
Key Responsibilities- Deeply understand client needs and provide proactive support to drive product adoption and account growth.
- Foster strong, lasting relationships with clients and internal stakeholders to achieve business objectives.
- Manage key accounts and oversee project management efforts to deliver exceptional customer experiences.
- Develop and implement strategies to improve customer retention and satisfaction.
- Collaborate with cross-functional teams to identify and address customer pain points.
- 3+ years of experience in a customer-facing role, preferably in customer success, account management, or a related field within a B2B SaaS environment.
- Proven track record in managing customer relationships, driving account growth, and delivering complex projects.
- Familiarity with customer success tools and software, such as HubSpot, Gainsight, and Zendesk.
- Experience with NPS/CES scores and surveys is a significant advantage.
As a Customer Success Manager at Stampede AI Ltd, you'll have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our clients' success. If you're passionate about customer success and have a proven track record in driving growth and managing projects in a SaaS environment, we'd love to hear from you.
-
Customer Success Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in our Customer Experience team, ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDeeply understand...
-
Customer Success Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in our Customer Experience team, ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDeeply understand...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a critical role in ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDevelop deep understanding of client needs and...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeJob Title: Customer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Develop and execute customer success plans to meet...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeJob Title: Customer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Develop and execute customer success plans to meet...
-
Customer Success Manager
2 months ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeAbout the RoleWe are seeking a highly skilled Client Growth Specialist to join our team at Stampede AI Ltd. As a key member of our Customer Experience team, you will play a critical role in driving the long-term success and satisfaction of our clients in the hospitality industry.Your primary responsibility will be to ensure the seamless adoption of our guest...
-
Customer Success Manager
5 days ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at SIX Payment Services. As a key member of our customer success team, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key ResponsibilitiesLead and manage the end-to-end service and experience of...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of customers,...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of customers,...
-
Customer Success Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Worldline. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Worldline. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers. This includes reviewing, managing, and reporting deviations to SLAs, developing service improvement plans, and coordinating...
-
Customer Success Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers. This includes reviewing, managing, and reporting deviations to SLAs, developing service improvement plans, and coordinating...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio...
-
Customer Success Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio...
-
Customer Success Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key Responsibilities:Lead and manage the service and experience of a portfolio of...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Worldline. As a key member of our organization, you will be responsible for leading and managing the end-to-end service experience of a portfolio of customers.Key ResponsibilitiesLead and manage the service experience of a portfolio of customers, ensuring...