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Customer Success Manager
2 months ago
We're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in ensuring the long-term success and satisfaction of our clients.
Key Responsibilities- Deeply understand client needs and provide proactive support to drive product adoption and account growth.
- Foster strong, lasting relationships with clients and internal stakeholders to achieve business objectives.
- Manage key accounts and oversee project management efforts to deliver exceptional customer experiences.
- Develop and implement strategies to improve customer retention and satisfaction.
- Collaborate with cross-functional teams to identify and address customer pain points.
- 3+ years of experience in a customer-facing role, preferably in customer success, account management, or a related field within a B2B SaaS environment.
- Proven track record in managing customer relationships, driving account growth, and delivering complex projects.
- Familiarity with customer success tools and software, such as HubSpot, Gainsight, and Zendesk.
- Experience with NPS/CES scores and surveys is a significant advantage.
As a Customer Success Manager at Stampede AI Ltd, you'll have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our clients' success. If you're passionate about customer success and have a proven track record in driving growth and managing projects in a SaaS environment, we'd love to hear from you.
