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Customer Success Manager SaaS

2 months ago

Edinburgh, Edinburgh, United Kingdom Stampede Full time
Customer Success Manager

At Stampede, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience team, you'll play a critical role in ensuring the long-term success and satisfaction of our clients in the hospitality industry.

Your primary responsibility will be to deeply understand our clients' needs, provide proactive support, and foster strong, lasting relationships. By doing so, you'll directly impact the company's bottom line by driving product adoption, managing key accounts, and overseeing project management efforts.

This role requires a unique blend of commercial acumen, project management, and exceptional customer service skills. If you have a proven track record in managing customer relationships, driving account growth, and delivering complex projects, we'd love to hear from you.

Key Responsibilities:
  • Manage customer relationships and drive account growth
  • Provide proactive support and foster strong, lasting relationships
  • Oversee project management efforts and ensure timely delivery
  • Develop and implement strategies to drive product adoption and retention
  • Collaborate with internal teams to ensure seamless customer experience
Requirements:
  • 3+ years of experience in a customer-facing role, preferably in customer success or account management
  • Proven track record in managing customer relationships and driving account growth
  • Strong commercial acumen and project management skills
  • Excellent communication and interpersonal skills
  • Familiarity with customer success tools and software
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a cutting-edge SaaS company

If you're passionate about customer success and have a proven track record in driving growth and managing projects in a SaaS environment, we'd love to hear from you. Please submit your CV and a cover letter detailing your experience and why you'd be a great fit for this role.