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Pensions Specialist

2 months ago

London, Greater London, United Kingdom Elemis Full time

Department:
Retail

Employment Type:
Permanent - Full Time

Reporting To:
Retail Account Manager

As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products.

Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity.

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.


Contract Type:
Permanent

Sales

To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.

To raise awareness of the Elemis brand and educate clients in the product and treatment range.
To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
To assist the Account Management Team in accurately recording sales figures and stock levels.
Customer Service

To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).

Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.

Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.

Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
Level 3 Desirable
Experience within a similar retail/store role and industry
Practical work experience in conducting treatments
Previous experience working with a professional brand
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Some benefit eligibility is based on length of service or contract type
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