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Melia Connects Switchboard Operator
4 months ago
_Be our star, join us and create your own successful story _
We are currently looking for
Melia Connects
Switchboard Operator to join our team.
About Meliá White House Hotel NW1 3UP
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street.
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Our Benefits Package Includes:
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Competitive Salary:
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Holidays: 28 days' holiday including 8 public holidays
Contributory pension scheme and Life Assurance:
Discounted dental and health cover with HSF:
Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
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High street discounts: with Perks at Work:
Paid time off to volunteer with one of our partner charities
About the role, what will I be doing?_**- Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and phraseology established for each department.
- Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
- Provide the wakeup call service in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
- Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
- Immediately deal with requests for medical attention from guests and authorized hotel personnel, keeping the appropriate records for any subsequent clarification.
- Attend to client and guest complaints and problems, maintaining a calm and professional manner at times of pressure, ensuring client satisfaction within the hotel's policies and procedures. Communicate to the role's supervisor any situations or circumstances that could have a negative impact on guests' satisfaction or the image of the hotel.
Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 390 hotels (current portfolio and pipeline) throughout more than 41 countries and 4 continents under the brands: Gran Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, Meliá Hotels & Resorts, Innside by Meliá, Sol Hotels & Resorts and TRYP by Wyndham.
INDFOH
