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Receptionist and Switchboard Coordinator

2 months ago

London, Greater London, United Kingdom Bloomsbury Publishing Plc Full time
Role Overview

We are seeking a highly organized and customer-focused individual to join our facilities team as a Receptionist and Switchboard Coordinator. This role will be based at our London office and will be responsible for providing exceptional front-of-house service to our guests and staff.

Key Responsibilities
  • Provide a warm and welcoming experience for staff and visitors, ensuring a smooth and efficient arrival process.
  • Operate the switchboard, receiving and transferring calls, taking messages, and connecting callers to voicemail.
  • Maintain a tidy and organized reception area, ensuring a professional and comfortable environment for all.
  • Manage and advise on the availability of communal facilities, including meeting rooms.
  • Monitor and maintain security/access passes.
  • Manage email correspondence to 'Customer Services' received via the Zendesk platform.
Requirements
  • Excellent interpersonal and communication skills, with a warm and courteous demeanor.
  • Ability to stay calm under pressure and work efficiently in a fast-paced environment.
  • Discreet and tactful, with a high level of professionalism.
  • Previous experience in an office environment and front-of-house role, with switchboard operation and office equipment experience preferred.
What We Offer

As a Receptionist and Switchboard Coordinator at Bloomsbury Publishing Plc, you will benefit from a competitive salary, a comprehensive benefits package, and the opportunity to work with a global award-winning organization. Our company culture values diversity, equality, and inclusion, and we are committed to creating a welcoming and supportive environment for all employees.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have any specific requirements or needs, please do not hesitate to contact us.