Assistant Guest Experience Manager

23 hours ago

London, Greater London, United Kingdom Melia White House Full time
Unlock Your Potential with Meliá White House

Discover a world of opportunities at Meliá White House, where growth and development know no bounds. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Salary up to £30,900 plus Commission with additional benefits below

Key Responsibilities:
  • Liaise with Guest Experience Manager and other Heads of Department to solve difficult situations or complaints that could have a negative impact on the Hotel and the Company reputation.
  • Implement and monitor measures to resolve queries, comments, and complaints as they are reported, through the various quality tools available (guest questionnaires, Melia Connect, guest feedback etc).
  • Prepare and promote activities for special events or dates and promotions of outlets. To keep a calendar of those activities, and coordinate the cooperation of other departments and suppliers.
  • Ensure that the Guest Experience Team conducts spot-checks in all outlets and hotel rooms to ensure that a constant level of standards are met and maintained.
  • Constantly monitor and suggest improvements to increase the Online reputation results of the Hotel in Social Media.
We Seek:
  • Minimum 1/2 years' experience in Guest Experience in Hotel
  • Opera knowledge
  • Other languages
  • Ability to lead and inspire a team.
  • Knowledge of brand strategies
Why Choose Meliá White House?
  • Holidays: 29 days' holiday including 8 public holidays (increase up to 31 with the length of service)
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work
  • Meals on duty, Payday Parties and Laundry

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