Assistant Guest Experience Manager

1 week ago

London, Greater London, United Kingdom Melia White House Full time
Unlock Your Potential at Meliá White House

Discover a world of opportunities at Meliá White House, where you can grow and develop your skills in a dynamic and global environment. As an Assistant Guest Experience Manager, you will be part of a team that strives to deliver exceptional service and create unforgettable experiences for our guests.

Key Responsibilities:
  • Liaise with the Guest Experience Manager and other department heads to resolve complex issues and maintain high service standards.
  • Implement and monitor quality control measures to address guest queries, comments, and complaints.
  • Develop and promote activities for special events and promotions, ensuring seamless coordination with other departments and suppliers.
  • Conduct regular spot-checks to ensure consistency in service standards across all outlets and hotel rooms.
  • Monitor and suggest improvements to enhance the hotel's online reputation on social media.
Requirements:
  • Minimum 1-2 years' experience in Guest Experience in a hotel environment.
  • Knowledge of Opera and other relevant systems.
  • Ability to lead and inspire a team.
  • Knowledge of brand strategies and commitment to equality and diversity.
What We Offer:
  • Competitive salary up to £30,900, plus commission and additional benefits.
  • Contributory pension scheme and refer-a-friend bonus.
  • Discounted dental and health cover, as well as great discounts with Meliá Hotels Worldwide.
  • Personal development programs and career growth opportunities.
  • Award-winning recognition programs and high street discounts.

We are committed to equal opportunities and diversity in the workplace, and we prioritize creating a culture of inclusion and respect. If you are a motivated and passionate individual who is eager to grow and develop your skills, we encourage you to apply for this exciting opportunity.

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