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Housing Officer

3 months ago

Bury, Borough of Bury, United Kingdom Six Town Housing Full time

HOUSING OFFICER

Why are you here?:


To provide a comprehensive housing management service, maintaining a high community profile and point of contact for tenants and leaseholders.


As a STH colleague you will:

Work collaboratively with colleagues and partners to embed a One Team approach, ensuring that we work together effectively to deliver brilliant services every day.

Value diversity and promote equal opportunities and inclusion.


Maintain a safe environment by working within health and safety guidelines and being aware of your responsibilities for health and safety.

Plan your workloads ensuring you contribute to your team and meet your individual performance targets.

Role model our values. Act as an ambassador for STH and promote the organisation and its services.

Act in accordance with statutory and regulatory requirement and follow STH policies and procedures.

Undertake any other duties and tasks as may reasonably be required.

As a Housing Officer you will:

Provide a comprehensive, high quality housing management service to tenants and residents within a defined neighbourhood; providing advice and taking responsibility for dealing with any enquiries, disputes and remedial action required in relation to tenancy breaches, lettings, tenancy management, conducting regular walkabouts with residents and partners and any other neighbourhood matters.

Allocate properties and garages, undertake viewings and sign up new tenants in accordance with the Council's allocation's policy.


Build strong and effective relationships with tenants and residents; ensuring their needs and aspirations are fully understood, behavioural issues affecting tenancies are tackled and opportunities are provided to help unlock people's potential, within the scope of the role.


Maintain a high community profile, acting as a key point of contact for tenants, residents, Councillors, contractors and partner agencies.

Promote the activities of the company and ensure inclusive communication mechanisms are in place within the neighbourhood.

Build effective relationships and networks with partner agencies and communities; working collaboratively to ensure resources are maximised, services are seamless and tenants receive an excellent service.


Ensure tenants understand and adhere to the terms of the tenancy agreement by promoting a positive payment and behaviour culture.

Investigate tenancy breaches, challenge unacceptable behaviour, agree remedial action, monitor compliance and take legal action, as required and in accordance with the relevant tenancy agreement, company procedures, statutory requirements and regulatory guidance.

Prepare and submit all necessary legal paperwork in accordance with relevant protocols and legislation. Liaise with legal representatives, agree approach and take action, as appropriate. Provide evidence at Court and to Panel Hearings, including representing the company at Court suspension hearings as required.

Manage Court Orders to ensure compliance, oversee evictions and assist the Court Bailiff to ensure vacant possession of properties, as appropriate.


Carry out annual visits to identified customers, identify and provide tenancy support and make appropriate referrals to enable tenants to sustain their tenancies and improve their life chances.

Identify, refer and work in partnership with other agencies to safeguard vulnerable adults, children, victims of crime and domestic abuse.

Attend Public Service Leadership Teams (PSLT) and take responsibility for delegated actions, as appropriate.

Work collaboratively with others to build community capacity, including promoting and supporting tenant engagement, consultation and feedback initiatives.

Advise, support and liaise with Tenants and Residents Associations to ensure they understand and comply with the terms of their constitution and the company's engagement framework, policies and procedures.

Attend Tenants and Residents / community meetings as required.

Contribute to the development and delivery of neighbourhood plans, policies and procedures. Ensure performance targets and high standards of service are met at all times.

Job Types:
Part-time, Permanent

Part-time hours: 18.5 per week

Salary:
£15,682.00 per year

Benefits:

  • Health & wellbeing programme
  • Sick pay

Schedule:

  • No weekends

Ability to commute/relocate:

  • Bury: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
Hybrid remote in Bury

Application deadline: 07/12/2023