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Reservation Agent
2 weeks ago
Reservation Agent
Salary of £20,900 (regular overtime available)
Leeds
Inbound only (NO Cold calling)
My client based in Leeds is looking for a reservation agent to join their expanding team. They have a large portfolio of luxury hotels which has seen a massive increase in booking traffic so they need you
Read on to learn more about the role:
My client in Leeds is looking for a reservation agent to join their expanding team.
My client has a portfolio of luxury hotels across England which has seen a dramatic rise in booking traffic in the last 18 Months.
They are recruiting into their reservations team to be able to manage this increased traffic.My client is looking for someone who is a big team player who is looking for a new opportunity to develop their customer service skills.
What's in it for you:
- No complaints all phone calls are inbound enquiries (the call comes to you)
- Minimum 50% discount on all hotels in the portfolio
- Free on site parking
- Salary of £20,900 (regular overtime available)
- Discounted food in hotels associated with the business
- Incentives and bonuses based on performance
What you will be doing:
- You will be the front line for booking enquiries ensuring people have a smooth booking experience
- Upselling services the portfolios sites offers, such as golf courses or spa days
- Delivering exceptional customer service to each customer
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