Reservationist

**RESERVATIONIST**

Full Time

40 hours per week / over 5 days (including some weekends)

Weetwood Hall is a beautiful four-star hotel in Leeds, set within nine acres of woodlands and gardens and built around a 17th Century Jacobean Manor House. Providing the very best in contemporary and unique guest experiences, our hotel is steeped in rich history with parts of our stunning property dating back as far as 1540. Guests can indulge in the tranquil surroundings of our grand estate and escape everyday life with us. The hotel features 114 rooms, 20 conference and seminar rooms, a locally sourced modern British menu from its Convive restaurant and is also a beautiful wedding venue. Weetwood Hall is a wholly-owned subsidiary of the University of Leeds and managed by 7 Hospitality Management.

**What will I be doing?**

As a Reservationist for Weetwood Hall you will have a positive can do attitude, drive exceptional standards and guest experiences. Your duties will involve but will not be limited to:

- Update all reservations received from third party travel agents with billing notes, payment details and ensure all information is correct;
- Performing general office duties, including answering the phones, handling incoming correspondence from customers in a timely and professional manner;
- Responsible for the quality of the bedroom sales;
- Ensure that all reservations are 100% accurate;
- To maintain correct electronic filing systems at all times, to ensure correspondence for each reservation and group can be recalled at any time;
- To perform general administrative duties as requested, including working through a variety of daily reports across rooms and restaurant reservations;
- Promote and maintain customer loyalty;
- Organise accommodation groups and golf groups from enquiry to arrival at the hotel, ensure all information is correct and payment is received.
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.

**What are we looking for?**

A Reservationist serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- Have strong customer care skills and ability to work under pressure, be organised with excellent attention to detail.
- Have strong IT literacy skills. Experience working with Opera Cloud is preferred but not essential.
- Have a high standard of personal presentation with confident, professional and welcoming personality.
- Be able to provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
- Be able to demonstrate genuine dedication and show a commitment to consistent quality in our products and services.
- Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite.

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Team bonus scheme
- Pension Scheme
- Company Events
- Cycle to work Scheme
- Free food when on duty
- 50% discount on Food and Beverage (in Convive and Stables Pub)
- Employee of the month Programme
- Free parking
- Referral Programme
- Long service recognition scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Referral programme

Supplemental pay types:

- Bonus scheme

**Experience**:

- Reservations: 1 year (required)

Work Location: In person