Reservations Agent

6 months ago


Leeds, United Kingdom Clayton Hotel Leeds Full time

**Full Time Reservations Agent - Clayton Hotel Leeds (5/7 days per week shifts will vary between 8am-8pm including Saturdays on rotation)**

**We have a fantastic new vacancy for Reservationist in the excellent Clayton Hotel Leeds.**

**You will be joining a unique and dynamic forward thinking established and experienced team at a very busy City Centre Hotel. With 334 bedrooms over 8 floors and M&E space for up to 400 guests. No day is ever the same and you will always be kept busy.**

**Objective of the Role**

Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.

**Key Duties and Responsibilities**
- Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
- Give details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly, in advance of the guest’s stay.

**What we can offer you**:

- S**taff Friends & Family Rates across all Dalata Hotels**:

- **Discounts across all Dalata Restaurants**:

- **Meals provided on Duty**:

- **Uniform provided**:

- **Pension Scheme**:

- **SAYE share scheme**:

- **Earn extra holidays each year**:

- **FREE use of the Gym**:

- **FREE Car parking on site**:

- **Chance to earn extra money with our referral scheme**:

- **Dalata Training Academy and Development Courses**:

- **Rewards & Recognition**:

- **Employee Assistance Programme - Including FREE support & Counselling Sessions**

**Requirements**:

- 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
- Excellent customer care skills.
- Excellent command of the English language both written and oral is essential.
- Ability to cope well under pressure.
- Highly motivated, and a team player.

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._


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